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ChaRM: Approval Settings - Email Functionality in Change Request

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Fellow Members,

 

Would the settings under "Approval Settings" sufficient to receive the email notofocation for Approval Procedure? I performed the activities and what I see is workflow/email coming to my SAP Inbox (So01 txn code) but not to my email inbox (outlook). When I see in SCOT, no email is generated for Approval workflow. What could be the reason behind it? Any inputs are appreciated.

 

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Regards,

Vivek


Process Steps not appearing for Project Analysis (Cross tab selection for configuration)

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Hi Everyone,

 

I have created a Project in Solman using T-code: SOLAR_PROJECT_ADMIN.

Next, I used T-code: SOLAR_EVAL for Configuration-> Assignments-> Cross Tab Analysis for multiple tab selections (i.e. Transactions, Configuration, Development and have chosen the Structure for Business Scenarios.

I have also chosen 'Display Completely' option and Logical component. However, when I get the output, I find only at the levels of 'Business Scenarios' and 'Business Processes' only. I do not get the 'Process Steps' and their corresponding T-codes.

 

Could you please let me know, what am I missing and what is the config/ master data that controls the appearance of process steps ?

 

Also, another question: Can you tell me how can I create my own templates that would be available as choices in the Template selection tab of Scope in T-code: SOLAR_PROJECT_ADMIN ?

 

Thanking you in advance.

 

 

 

Regards,

 

Avijit Dutta

Issues during the installation of SOLMAN 7.1

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Hello gurus.

 

I'm experiencing some issues during the installation of SOLMAN 7.1. The first of all it seems that Installation master is not available anymore, so therefore I downloaded SWMP (or how it's called) and extracted as it's written in the manual. The very first window of installer  confused me completely (I'm far away from SAP basis and installations of SAP systems as such) - which option do i  need to choose in order to install SAP Solman 7.1? Do I need to choose 7.3 ABAM stack, then Java Stack ? What are the procedures there?

 

I've read maser guide, but nothing useful is being written there, just some overall prerequisites, these prerequisites all passed in my system.

 

 

I know, it makes sense to hire professionals to install such systems, but at this point this is not an option for me

 

many thanks in advance

The following CRTs of the Add-On "ST" rel."710" must be included as well: SAPKITL709

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Hello,

 

i have a Solution Manager 7.01 with SAP_BASIS 7.01 SP 13.

I make a mopz transaction to upgrade the Solution Manager to 7.1.

In Solmanup, when i upgrade it stops with error:

 

The following CRTs of the Add-On "ST" rel."710" must be included as well:

CRT "SAPKITL709" for Support Package "SAPKB70213" of software component "SAP_BASIS" rel."702"

 

There is no available SAPKITL709 to download. SAPKB70213 is in the downloaded stack.

 

Please help.

 

Best regards

Carrer in Solution Manager

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Hi Experts,

 

I want to know whether there is a career growth opportunities on Solution Manager. I have been concentrating on SM from past 6 months and I want to know about opportunities in SM.

Different behavior of Word documents 2003 and 2010 in Test Management Workcenter

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Dear gurus,

We have some problems in Test management Workcenter – Tester worklist -  Manual Test Case:

  • When we try to open test case with attached test case description in Word 2003 (.doc) format, everything is OK and document is opened correctly in window on the left side of the screen

  • When we have test case description in Word 2007/2010 (.docx) format
    • system wants new authorization to access the document
    • document is downloaded and is opened in the separate window and therefore it is not possible to create Test note as a copy of Test case description

Can anybody help, how to setup the same behavior of 2007/2010 versions as a 2003 versions?

 

Thanks a lot,

Jiri

SOLMAN-Test management

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Hi,

 

   If we want to configure the Test management what type of project we need to create.

 

 

Regards,

Pavan.

JSM --> SMAD instead of SMCR

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Hello Experts

 

Would it be possible to integrate JSM with charm transaction type SMAD instead of SMCR?

the default options is SMCR which we would like to change

 

Thanks

Chandra


Upgrade prerequisites for Document Management in Solution Manager 7.0

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Hello Experts,

 

 

We have to upgrade our solman from 7.0 to 7.1 directly and in our current system we are using Document Management in Solution Manager.

Kindly let me know the impact of this Solman Upgrade for documents or if their is any prerequisite for document management before the upgrade.

 

 

Also please confirm if we have to only use the upgrade export DVD not the stack file from solman to upgrade it to 7.1.

 

SM

Interactive Report: DB Utilization report displays no value

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Hi,

 

In the interactive report the DB utilization report displays no value. The output depends on the DB memory used, free memory in DB and memory available to the DB in the file system.

System monitoring for the satellite system is active and the data is available in the system monitoring.

Any suggestions please.

 

System details: Solution manager 7.1 SP08

Satellite system: SCM7.0 Ehp2, ECC6.0

Unable to update system Software components. Please, maintain a Usage types first.

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Hello All,

 

I am In Display and Maintain System Details:

 

I want to add some information for this installation.

 

I get this massage:

Unable to update system Software components. Please, maintain a Usage types first.

 

I have solman 7.10 install.

 

Any advice

 

Thanks

Is there a table or report including incident, request for change and change ?

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Dear experts.

 

I'm looking for a table and/or report in solution manager where I can find the link between my incident, my corresponding request for change and it's change document (normal change / urgent change / admin change) .

 

Thanks for your help !

Ludo

solman_workcenter t-code is not showing any workcenter

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Hi

 

I am issuing solman_workcenter t-code but it is not showing any workcenter.

 

Getting given below error  

 

This program cannot display the webpage

  

   Most likely causes:

You are not connected to the Internet.

The website is encountering problems.

There might be a typing error in the address.

 

   What you can try:

     Check your Internet connection. Try visiting another website to make sure you are connected. 

 

     Retype the address. 

 

     Go back to the previous page.

 

Any idea what went wrong here ?

MAI - CCMS monitoring for Jobs / Dumps

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Hello,

in the new solution manager 7.1 Technical Monitoring it seems to be only possible to monitoring performance and availability by using SAP delivered content. But I have the requirement to monitor Job and Dump errors (for each new dump or aborted job I would like to generate one alert). So I created a custom metric using "CCMS Get Current Values" data provider and MTE "R3BPServerSpecAbortedJobs" for jobs per instance. This actually works - but the MAI generates a alert every 5 minutes (this is the configured refresh interval). The reason for this seems to be that the MTE R3BPServerSpecAbortedJobs always stays on the last reported value. The other dataproviders (CCMS MTE / CCMS MTE and Object) don't work at all.

Is there any way to configure the alerting infrastructure so that it generates only a new alert if the text value of the MTE changes (as it works in rz20 Alerts)?

Best Regards,

Frank

IT Service Management App - Text missing

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Hi there,

 

I am trying to setup the mobile app for service management and are running into some issues (on SP6). It is working fine when I login and create an incident - but:

 

- When I click categorization and try to choose a category - the app crash - no errors.

- System IT asset is filled out in backend - but empty on the mobile.

- When trying to watch the text log - there is an error "there was an unknown error syncing with the gateway" and when investigating this further it looks like a syntax error.

- Can't see attachments, same error as above.

 

Does anyone have experience with setting this up?

 

Thanks


CCLM Dashboards

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Hi all,

 

Can someone tell why BW queries does not exist in system? Solman 7.1 SP08

I have read some note that says: SAP should import queries to your system. something like that, does it mean i cannot use it without SAP ?

 

Regards DAN

Alerts to be disabled during maintenance in system monitoring

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Hi,

 

I have assigned templates and activated system monitoring in solman 7.1 and alerts are being triggered.During maintenance I need to switch off the alerts based on SID's. Let me know the settings on how to do this.

 

Thanks,

Karthik

Service desk report incident status changes

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Hello,

 

Is there any standard option to get an overview of incidents which have changed their status in defined time period? e.g. I'd like to know how many incidents went from status "new" to status "work in progress" for last week. There is quite a lot of selection fields in incidents search in CRM WebUI with an graphical view option, but I could not find an option to track incidents which came from one status to another.

 

I'll put here also other related question. Does anyone of you know how can I display the column which displays last activity (time/date) on incident in incidents overview (saved search) ?

Thanks a lot

Action not displayed under "More" in Incident

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I have created a new custom action (copy of Email to Reporter standard action) in my action profile.  I want this action to be available as a "clickable" action in the Incident.  I am including a screenshot of my Action Settings.  From the other threads that I have read it seems that I should only need to have "Display in Toolbox" selected.  However, even with that option selected it still does not display in the Incident.

Email alerts in CCMS.

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HI,

 

   I have configured CCMS for triggering the alerts as  an email.

I am receiving an email when I triggerd manually but I have configured metod as an auto reaction method but I am not receving any mails automatically. can any one help on this issue.

 

will give reword point

 

Thanks

Suresh

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