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DBA Cockpit Authorization

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Fellow Members,

 

Does anyone know the exact authorization for displaying the tabs on below central dba cockpit URL

 

xhttp://solmanhost:port/sap/bc/webdynpro/sap/dba_cockpit?sap-client=001&sap-language=EN


In my last project by default SOLMAN_ADMIN user had the authorization for below tabs;


Capturex.PNG

 

However this seems to be missing now for my current solman SP14 system;

 

Capture.PNG

 

I am trying to figure out what are the authorization for these tabs on dba cockpit url. Can anyone of you test above url in your system?

 

Thanks,

Vivek


Assets assigned in Incident Management

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Good Day,

 

Is it possible to show all IT assets (PC Number, Phones, Laptops, IPads, external Hard drives, etc.) assigned to an individual when an incedint is created by him in SOLMAN 7.1?

 

Regards,

 

Abdulrahman

ehp component without suitable technical usage

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Hi Friends,

 

I am facing issue while generating Stack file in MOPZ transaction. Below is what i have done so far

 

1. Install SAP NW 7.4 AS ABAP on HANA

2. Install Solution Manager 7.1 SPS 4

3. Perform Solman configuration steps.

4. Add Netweaver 7.4 into SLD.

5. Add Netweaver system into Solution.

Now when i am creating MOPZ transaction I am getting error as below. e.g.

ehp component pi_basis 7.40 without suitable technical usage!

 

I did go through the the SCN discussion such as below but still not able to resolve.

 

EHP component without suitable Technical Usage

MOPZ - unable to generate stack to EHP5 impleme... | SCN 

 

Thanks in advance.

 

Thanks

Ravinder

Closing multiple charms

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Hello,

I want to close multiple Change requests in CHARM. Instead of going through each Change request - Action - Confirmed and closing the change request.

Is there any simple way to close multiple change requests at the same time?

EWA configuration Steps for Solman7.1 SP13

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Hello Experts,

 

I am looking for EWA configuration steps for solman 7.1 SP13.

I have completed the  Managed setup and now want to avail the EWA report.

The documents available are from old solman versions, hence appreciate some help here from Experts.

 

 

Much Thanks,

Tania

ChaRM 'automatic' user status change?

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Colleagues,

I have a scenario in which I need my ChaRM Document (custom YMMJ) to automatically switch user statuses upon certain circumstances.  Let me explain:

 

1) User invokes a visible PPF action to switch the status to E0011 (HF_SET_STATUS)

2) After switching to E0011, somehow code is automatically invoked that will apply some logic (custom action with BAdI?)

3) Based on the logic, the status can then automatically switch from E0011 to E0012, or stay at E0011

 

I've been trying to better understand the 'boundaries' of PPF actions versus BAdI actions, and I think with a combination of the two I can get this figured out, but I could use your help.  I've been reading someof Michael Vollmer's blogs which are steering me in the right direction, but I could still use some assistance.  Here's one idea, but not sure if it'll work:

 

1) Visible PPF action switches status to E0011

2) A custom Action at E0011 then invokes a custom BAdI (after consistency checks) to apply the logic

3) Based on the logic, the BAdI will submit program CRM_SOCM_SERVICE_REPORT to switch to next status of E0012

 

However, I'm not sure if that will work because perhaps the PPF action has the "final say" and the transaction will still finish in E0011.  Right?

 

Is there a proper way of executing this scenario?

 

Much appreciated,

David

How to add the transport details in sm_crm search field

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Hi All,

 

How to add the transport search option in the SM_CRM -ChaRM like normal change , urgent change .

 

Rg,

Karthik

LMDB system verification is failing miserably :-(

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Dear Experts,

 

I have installed a new Java system. During the course of adding it correctly the our Solution Manager, I did a verification check in LMDB and it failed miserably:

 

 

1. Why is it complaining about LM SLD ? I have it installed !!

 

 

2. About LSOCP - when I select Proposal for Unassigned Software Components, I am getting SAP LEARN SOLN W/COMMUNITY

1.0 (add-on), but it is already assigned, so I don't get it what is the point ?

Even when I try to select it, I am getting the following error message:

 

Product instances of the technical system are supplied automatically


Please kindly help me to solve these annoying problems! Many thanks in advance!


cCTS and Virtual Clusters

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Hi All,

 

I am prototyping a scenario where advanced development for a project occurs in a Sandbox, and we would like to automate the movement of code into our Development system. I am trying to create a logical component containing the Sandbox as the Development system, a Virtual system as a Production system, and our Development system as the Retrofit Target system.

 

I have been able to create the virtual systems in LMDB and add them to the cluster, but when I am checking the Project before creation of the task list, I get the errors, "There is no active transport track for project *******" and "No active transport track; cCTS cluster assignment check not possible".

 

Has anyone been able to do anything similar or utilized virtual systems with cCTS?

SPS20 patch - problem with the Queue in SPAM

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Hi,

 

Have a Solman 7 EHP1dual stack installation. Solaris10. Oracle10.2.0.4. Java and Kernel have been successfully patched. So kernel is 7.01-39. Now I want to do the ABAP side. Maintenenace certificate is valid. Have run into problems with the queue.

 

First I of course need to update SPAM/SAINT and for this I have the 701/35 in the EPS/in directory among with the entire SPS20 unpacked files.

 

SPAM Import...The SAPKD70135 is being imported....then I get "The complete import of OCS package SAPKIPYJ7B has not yet been confirmed". So, I click on the Confirm Queue button...but it just says the OCS package queue is empty. So, how do I confirm it then? Or can I just not simply clean out everything from the queue and buffers and all else and just start from a freash beginning? 

 

Not able to release the Change Request (ZMCR) for development

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Hello All,

 

We are getting error while changing the status of CR from 'Approved' to 'Release for Development'. Normal or Urgent change is supposed to be generated with  the status change.

 

Error Message: Change Documents cannot be generated

 

Diagnosis:

IBase Component: Correctly assigned

Maintenance cycle Phase: Development with Release

System Role: Production system

 

Please help in resolving the issue.

 

Best Regards,

Bharath

JSM with ChaRM on SPS13

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Hi All,

 

I am currently Setting up JSM with Integration to ChaRM on SOLMAN SPS13. This is what I have configured so far -

 

  • ChaRM functionality configured completely.
  • SOLMAN_SETUP carried out for Job Management with ZMCR as Default.
  • Able to create Job Requests which does create a ZMCR Request for Change
  • The JSM assignment block also Shows up the Job Requests created initially.
  • I also see this JR link in the ZMAD Change document.
  • However, JR assignment block in ZMAD Change document doesn't have the usual create etc Buttons for Job creation, even though the Change document Status is "in process"
  • I can only see the Central Processing scheduling button, which is not useful to me.

 

Could someone be so Kind to check this and let me know what I am missing in the configuration or is this is a bug?

 

ZMAD_JSM_Assignment block.jpg

 

SOLMAN_SETUP_Jobman_3.1.jpgSOLMAN_SETUP_Jobman_3.2.jpg

SOLMAN_SETUP_Jobman_4.1.jpgSOLMAN_SETUP_Jobman_4.2.jpg

 

Thanx

Deepak

Integration ChaRM (SMCR) with JSM

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Hi ,

 

While reading about Integrating JSM with ChaRM, i find that we have to follow attached screenshot steps to confirm Integration.

 

But in those steps, it says I have to copy SDCR_Actions_job_Request profile.

 

But I ma using Solman 7.1 and SMCR for Request for Change.

 

There is no such action like SMCR_Actions_job_Request.

 

So, what should I copy ?? Can please anyone help here.

 

and also what should I map in Subject ?? as there is also IMG path to map Subject in screenshot.

 

Thanks,

Ankit

ITSM: Multilevel Categorization

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Hi,

 

I am trying to setup IT Service Management (Service Desk) in Solution Manager 7.1 SP12 and am facing issues while working with multilevel categorization.

My user has been assigned the business role SOLMANPRO (role configuration key is maintained and I have enabled the configuration mode in CRM UI). ITSM related roles are also assigned to my ID.

The custom transaction type (ZMIN in my case) has been assigned to the catalog category (D Defect Locations/Object Part) in SPRO.

 

The example schema SAP_SOLUTION_MANAGER_TEMPLATE had been activated. I created a new schema as a copy of this template and created the category hierarchy under this. Schema status is 'Draft'.

However, I am not able to assign my transaction type to this schema under the 'Application Area' section.

When I click on 'New' button, the following line gets added -

Business Activity     Subject Profile     Activity Reason

I don't get the dropdown option to select anything in the above three fields.

Also, the 'delete' button under 'Application Area' block in the Schema is disabled so I am not able to delete the standard entries either.

 

I checked the CRM_CATEGO authorization object and it is maintained correctly.

[Activity: Create or generate, Change, Display, Delete, extended maintenance, Release etc

Schemastatus: Draft, Released, Deployed, Active

Object Links: *

Application ID: Incident, Knowledge Article, Problem

Part: application area, category, object links, schema]

This object is added in SUPPDESK_CONFIG role which is assigned to my user ID.

 

By default the subject profile 'ACT000001' gets populated to my created schema if I try to add anything in application area. Again the subject profile field is not editable.

 

Could someone please suggest as to how I can delete the standard entries and add my custom transaction type in application area of the schema?

 

Regards

Shubhra

Add a new Category dropbox in ITSM screen

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Hi,

Several times the clients ask to add new fields on the screen, always is better to use the fields that you already have :-) and sometimes we can use category (this field come from 7.0 :-), to cover our needs,

 

1).- Define a new the content for the new field, this is done using the SM30 --> CRMV_ACT_CATEG

Screen Shot 2016-01-16 at 11.44.16 AM.png

2).- Assign the new categories to your transaction type.  SM30 --> CRMV_ACT_CAT_***

Screen Shot 2016-01-16 at 11.49.47 AM.png

 

3).- Add the field on you ITSM screen, this is done using the configuration mode and add the new field called Category, this field is inside the /BTADMINH package.

 

Screen Shot 2016-01-16 at 11.55.57 AM.png

4).- Now you have the field in your screen and you can start to work :-)

Screen Shot 2016-01-16 at 11.56.13 AM.png

 

 

If you don't know how to enter in configuration mode, use this great guide from Michael Pytel :

Adding External Reference Field to CHARM in Solution Manager 7.1 (No Coding Required)

 

BR

@WenSolman


Diagnostic Agent registered with SolMan - But does not appear in Agent Admin or "Connect Diagnostic Agent" Step of System Preparation

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Hi Experts,

 

Diagnostic Agent is already installed on SAP Solution Manager Server, But it was not registered with SAP Solution Manager System. So ni performed below steps and connected the same with SAP Solution Manager by using below command

 

1. stopsap.exe name=DAA nr=98 SAPDIAHOST=XXXXX

2. smdsetup.bat managingconf hostname:"sapms://hostname" port:"81<Instance Number>" user:"SMD_ADM" pwd:"XXXXXX"

3. startsap.exe name=DAA nr=98 SAPDIAHOST=XXXXX

 

all above steps were performmed successfully, I also got the sucess message. But still I cannot see the Diagnostics Agent of Solution Manager for which i performed above steps appearing in Agent Adminstration screen or Step 6.6 of System Preparation <Connect Diagnostic Agent>

 

Can anyone please letme know if there is any mistake in above steps or there is anything else i need to perform in order to get this DAA appeared in Agent Admin page and Connect DA steps of System Preparation.

 

Thanks,

Rakesh B

Incident Management and Change Request Management: E-Mail functionality in SAP Solution Manager 7.1

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Purpose
With the following document you will determine the available e-mail options for Incident Management and Change Request Management documents in Solution Manager 7.1.
This blog is valid for Solution Manager 7.1, the screenshots was taken from a Solution Manager 7.1 SP5.
Overview
In Solution Manager 7.1 there are now different ways to trigger e-mails actions from the documents:
- E-mail creation in CRM Web UI
- PPF E-mail actions: the following incident management standard actions are explained in detail
    • E-mail to Reporter
    • E-Mail to Reporter at Status Change
    • E-Mail to Message Observer
- PPF E-mail actions using HTML mail forms since Solman 7.1 SP10

We will see also the available smartforms and the way to send e-mail to multiple recipients indicated in one BP.
1. Settings for e-mail creation in the CRM WebClient UI
The Outgoing E-mail transaction type must be maintained in the following customizing:
Go to transaction SPRO -> SAP Reference IMG -> Customer Relationship Management -> Basic Functions -> One-to-One E-Mail -> Assign Transaction Types
Maintain the outgoing e-mail transaction type here:
EM1.png
Define Multipart E-Mail Option and Groupware Integration:
EM2.png
2. How to Configure Outbound E-Mail in the CRM WebClient UI as a follow-up transaction
You can send e-mails as follow-up documents from Incidents and other CRM transactions.
If this does not work, and you have upgraded your system from a previous Solution Manager release, please follow
the instructions in note 1587298 CRM_UI: E-mail not available as follow-up transaction
1. Call transaction CRMC_PROCESS_MA.
2. Select transaction type "0005" and, in the structure tree, select "Assignment of Business Transaction Categories".
3. Select the business transaction category "Business Activity"and, in the structure tree, select "Customizing header"
4. Select the category "E-mail" (401).
EM3.png   
5. In spro go to Customer Relationship Management -> Transactions -> Settings for Activities -> Maintain Categories, Goals, and Priorities -> Maintain Categories.
Ensure that Category "401" (description "E-Mail") use Class "G Email" from the dropdown list.
6. Also ensure that in spro-> SAP Solution Manager -> Capabilities (Optional) ->IT Service Management->Follow-up Document Creation -> Define Copying Control for Transaction Types
Definitions for the standard type SMIN:
EM4.png
Specify Mapping Rules for Copy Control
EM5.png
The same need to be done for ChaRM transaction types like SMCR,…
Note: If the e-mail button in CRM Web UI is opening an appointment ensure that in spro points under
….  > IT Service Management  > Follow-Up Document Creation  are also followed for the indicated transaction type:
EM6.png
3. Sending E-mails
You can send E-Mails in several ways in the CRM WebClient UI.
3.1.Function More-> Send E-mail
The E-Mail contains by default the Description text from the Text assignment block. You can change the format (HTML or text), recipient, subject and contents of the E-Mail before you send it.
EM7.png
It opens the Email Editor page.
EM8.png
The email should be linked to the incident, see Reference field and Related Transactions AB.
EM9.png
This function is available for SMIN,SMRQ, SMCR, SMMJ, SMHF documents:
EM10.png
Note: for charm document it could be a BSP error CX_BOL_EXCEPTION when you:
1. click on Send Email in a request for change or normal change document in crm_ui
2. in the following send email screen, click on cancel.
EM11.png
These two notes should solve the issue: 1772697, 1723372.
3.2 Incident Management: Delivered E-Mail sending actions in the standard
The following PPF actions are supporting e-mail notifications via Smart Forms:
Manually created e-mails:
    • <Action_Profile_Name>_MAIL
    • <Action_Profile_Name>_MAIL_PROCESSOR
- Automatically created E-Mails:
    • <Action_Profile_Name>_MAIL_REPORTER
    • <Action_Profile_Name>_MAIL_WATCHLIST
There are special PPF actions to determine the support team automatically. These actions can be customized to send e-mails to the support team that has been found:
  • <Action_Profile_Name>_FIND_PARTNER_FDT: Find Support Team Responsible by FDT Rule
  • <Action_Profile_Name>_FIND_TEAM_SEND_EMAIL: Find Support Team and Send E-Mail
See note 2050396 - Email to Support Team is not sent: "No recipient available"
There are special PPF action <Action_Profile_Name>_MAIL_FORM, E-Mail to Reporter with Mail Form, to automatically send an email with CRM mail form
if message status is set to Customer Action or Proposed Solution.
3.2.1. E-mail to Reporter in detail
Action ZMIN_STD_MAIL:  Sends e-Mail to reporter of message, but this action needs to be triggered manually from the document.
EM12.png

Select the option ‘E-mail to Reporter’ from the list.
EM13.png
EM14.png
3.2.2. E-Mail to Reporter at Status Change in detail
Action ZMIN_STD_MAIL_REPORTER
EM15.png
16.PNG
3.2.3. E-Mail to Message Observer
Action: ZMIN_STD_MAIL_WATCHLIST 
Automatically sends an e-Mail to the users which have the message in their watch list in case there is a text change in the message.
EM17.png
EM18.png
19.PNG
In the workcenter click on the button “Add to Watch List”
A message saying: “Message added to Watch List” appears in the upper part of the screen
EM20.png
Click on the button Reply and add some text. In a while you will receive an e_mail with a pdf  attachment. Check the file attached. The name of the file and the subject of the e_mail are as follows: [Incident ID: Incident Description]
EM21.png
The content of the attachment is showing some details like Priority and Status, Short text and the text you just added (Reply).
3.2.4. E-Mail to Reporter with Mail Form
Action: ZMIN_STD_MAIL_FORM
An E-Mail in HTML format is sent to the reporter of the incident message.
EM22.png
23.PNG
See Personalized E-Mail spro point for details:
EM24.png
25.PNG
See notes:
- 1751307 E-Mail Notification when Information from SAP sent to SM 7.1
3.3 Change Request management: Delivered E-Mail sending actions in the standard

Starting in Solman 7.1 SP10 the following PPF actions are supporting e-mail notifications via Mail Forms:

<transaction type>_SEND_MAIL_<business role>: Sends an E-Mail to the business partner in the relevant business role

More details for Mail forms in section 6. Mail forms

 

When you are creating a change document from a request for change and you have activated the e-mail mail form actions for example for the developer when an urgent change is created it could happens that the request for change is not moving to Being implemented status, you get message "Update was terminated" with error info "Address doesn't exist" (sm21 entry Update module: COM_PARTNER_UPDATE_DU), ensure that you have applied the latest version of note 1976403 - Unexpected change on Partner function address II.

 

In the case that the request for change is moving to status Being implemented but the change document is really NOT created and you get message "Transaction with the transaction number 'XXX' is not available or archived", them implement note 1976403 - Unexpected change on Partner function address II too.

 

See also note 2264528 - ChaRM: PPF actions to change the document status do not work properly.

 

For creating PPF actions supporting e-mail notifications via Smart Forms see the following SCN documents:

The email notification can be triggered by a:
- HF_SET_STATUS:
    • scheduling condition has to have the source user status
    • starting condition has to have the target status
- SET_PREDOC:
    • scheduling condition has to have the target user status
    • starting condition has to have the target status
Reason: with SET_PREDOC the user status is already set for the document as this is done directly not via a PPF Action Framework run
See also if note 1609682 Smart form does not work for request for change is relevant for your solman 7.1 patch level.
4. Smartforms
When sending e-mails via actions, you will receive and e-mail, the content of the smartform will be the content of the e-mail or the content of the PDF file attached to the e-mail. This will depend on the settings of scot, SAPscript/Smart Forms PDF or TXT.
EM26.png
In the email action you should maintain these entries:
EM27.png
Mail Settings:
- Form Name: AI_CRM_IM_FULL_DATA_FORM  or AI_CRM_IM_SHORT_TEXT_LINK_FORM
When using AI_CRM_IM_SHORT_TEXT_LINK_FORM form you will get an e-mail which contains the link to the document but to the document in the workcenter:
EM28.png
Note: In case of error "Entity could not be determined" please see note 1832463 (don´t forget the manual activities).
When using form AI_CRM_IM_FULL_DATA_FORM  you can use the customizing of the text types, call SM30: AICV_TEXT_SFORM  (View Texts in Smart Forms is displayed) to define the texts contained in the e-mail.
You can currently only define the text types for this smart form.
EM29.png
With the above configuration you will get and email with this content:
EM30.png
But the link to the message is gone…..
- Processing Class: CL_SDK_DOC_PROC_CRM_ORDER.
- Processing Method: CRM_SRVORDER_EXEC_SF_MMR, this is the standard processing method for email actions in Solution Manager 7.1
Note: CRM_SRVORDER_EXEC_SMART_FORM was the processing method for Solution Manager 7.0, can be used in Solution Manager 7.1 but it is not allowing sending an email to multiple recipients as indicated in section “5. E-mail to multiple recipients”
- Keep Archive Mode: Mail Only unchanged.
Please check this example for getting the link to the document in crm_ui by writing some code in the smartform:
CONCATENATE 'http://'
                lv_host ':' lv_port
                '/sap/bc/bsp/sap/crm_ui_start/default.htm?crm-object-type=AIC_OB_CMCR&crm-object-action=D&crm-object-value='
                lv_sguid
                '&crm-key-name=GUID&sap-client=001&sap-language=EN'
                INTO lv_url.
crm-object-type=AIC_OB_CMCR for  *MCR documents
crm-object-type=AIC_OB_CMCD for charm normal change, charm urgent change, etc...
Object action crm-object-action defines if you are in Edit or Display mode when you open the ticket.
You might want to change to object type for different documents (incidents or change documents) and the object action defines if you are in Edit or Display mode when you open the ticket.
Charm document example:
Please see SCN doc from Raquel:
Note: Form name AI_CRM_IM_FULL_DATA_FORM is giving a dump when using with processing method CRM_SRVORDER_EXEC_SF_MMR:

The following error text was processed in the system:

Function call of /1BCDWB/SF00000001 failed; the obligatory parameter FORM_NAME

Exception Class CX_SY_DYN_CALL_PARAM_MISSING
Error Name
Program CL_SDK_DOC_PROC_CRM_ORDER=====CP
Include CL_SDK_DOC_PROC_CRM_ORDER=====CM004
ABAP Class CL_SDK_DOC_PROC_CRM_ORDER
Method CRM_SRVORDER_EXEC_SF_MMR
Line 425
Long text The call of the function /1BCDWB/SF00000001 failed: the required parameter FORM_NAME was not filled.

 

 

The only solution here is to copy the class CL_SDK_DOC_PROC_CRM_ORDER to Z* and to adapt the method CRM_SRVORDER_EXEC_SF_MMR, so it calls the Smart Form with the parameter FORM_NAME, see KBA 1831361 - Solution Manager - Changing status of an Incident in
CRM_UI gives BSP error - CX_SY_DYN_CALL_PARAM_MISSING

See also note: 1854961 Link to incident in smart form opens with wrong language, in case of issue with the languague of e-mail the receiver receives.
5. E-mail to multiple recipients
1. Maintain the partner e-mail addresses in /nbp
2. Maintain the field Correspondence language on the address tab:
EM31.png
3. Choose the tab Address, section Communication. Select the yellow arrow in the field E-Mail. A screen named Maintain internet mail addresses appears.
Add a new line and enter an e-mail address. Repeat this action if needed and confirm with the green checkmark button.
EM32.png
When running action ZMIN_STD_MAIL, for example, two emails are sent.
Currently sending mails to multiple receivers is only available for personal BP (for example, reported by, processor), but not for organizational BP (for example, sold-to party, support team).
6. HTML Mail forms
6.1. Prerequisites

For using E-mail actions  with mail forms you need to fulfill the following prerequisites:

 

1. You have activated the following switches in transaction SFW5:

- CRM_IC_CEBP: this BF enable the  option #Service Request Attribute#, see note "1983807 - Service Request Attributes in Mail

Forms"

- CRM_SHSVC

 

2. In Customizing under Customer Relationship Management -> Marketing -> Marketing Planning and Campaign Management -> Personalized Mail -> Maintain Attribute Contexts for Mail Forms, you have selected the following:

Attribute Context               Marketing Attributes                    Type

SERVICE REQUEST        All Marketing Attribute Sets        SQM Service Request Management

 

In this activity, you can adjust the HTML mail forms you want to use for e-mail notifications.

For more information on the configuration of mail forms, see SAP Help Portal at http://help.sap.com/crm-> <SAP CRM 7.0 and above> -> Application
Help -> Marketing -> Campaign Management -> Personalized Mail.

 

 

6.2. Mail form definition

 

In the WebClient UI, choose Service Operations.

 

Choose Create -> Mail Form to create a new mail form or choose Search -> Mail Forms to copy an existing mail form and adapt it to your needs.

 

Enter an ID for your mail form and enter the information required for your e-mail notification.

 

Enter the ID of your mail form as the initial value for the expression MAIL_FORM_TEMPLATE, as described in the activity Activate PPF Actions.

 

Select the attribute context Service Request Attributes.

 

Note: A mail form has an original language, for example, English. You can translate it into other languages by choosing More -> Translate. If the mail form is only available in the original language, with no translation, and a user logs on in a different language, editing and saving a change document, an empty e-mail notification is displayed to the recipient.

 

Example

The following example shows the HTML source text for an e-mail template. You can save the text into a local file, and then upload it to the mail form editor.
Note the following:

Replace the placeholder <URL to your server> with your server URL.

Replace the placeholder <ID for change transaction type> with the ID for the change transaction type you use the mail form for:

Request for change: AIC_OB_CMCR

Normal change: AIC_OB_CMNC

Urgent change: AIC_OB_CMUC

General change: AIC_OB_CMGC

Administrative change: AIC_OB_CMAC

Defect correction: AIC_OB_CMTM

 

<HTML><HEAD>

<META
content="text/html; charset=utf-8"
http-equiv=content-type></HEAD>

<BODY>

<P><FONT
size=2 face=Arial>Dear Colleague,</FONT></P>

<FORM>

<P><FONT
size=2 face=Arial>You are the change manager of the following administrative
change, and there are some actions which you should perform on
it.</FONT></P>

<P><FONT
size=2 face=Arial>Description                                 
</FONT> <INPUT dir=ltr id=%SAP_CRMS_SRQM_GEN_FIELDS-CRM_SRQM_DESC
value=Description><FONT size=2><BR><FONT
face=Arial>Status                                        
</FONT></FONT> <INPUT dir=ltr id=%SAP_CRMS_SRQM_GEN_FIELDS-CRM_SRQM_STATUS
value=Status><FONT size=2><BR><FONT face=Arial>Priority                                       
</FONT></FONT> <INPUT dir=ltr
id=%SAP_CRMS_SRQM_GEN_FIELDS-CRM_SRQM_PRIORITY
value=Priority><BR><FONT size=2 face=Arial>Service Request
Complete Date     </FONT> <INPUT
dir=ltr id=%SAP_CRMS_SRQM_GEN_FIELDS-CRM_SRQM_CMPL_DATE value="Service
Request Complete Date"><BR><FONT size=2 face=Arial>Document
ID                              
</FONT> <INPUT dir=ltr id=%SAP_CRMS_SRQM_GEN_FIELDS-CRM_SRQM_NUMBER
value="Service Request ID"><FONT
size=2><BR></FONT></P><BR><BR>

<P><FONT
size=2 face=Arial>Click here to </FONT> <A
href="http://<URL to your
server>/sap/bc/bsp/sap/crm_ui_start/default.htm?CRM-OBJECT-TYPE=<ID for
change transaction type>&CRM-OBJECT-ACTION=B&CRM-OBJECT-VALUE=%SAP_CRMS_SRQM_GEN_FIELDS-CRM_SRQM_GUID"><FONT
size=2 face=Arial>open the document</FONT></A></P>

<P><FONT
size=2 face=Arial>Best regards,<BR>SAP Solution Management
Administration</FONT></P></FORM><BR><BR></BODY></HTML>

 

 

6.3. PPF Action

 

Choose an action profile, for example, for a normal change.

Choose the action <transaction type>_SEND_MAIL_CHANGE_MANAGER or <transaction type>_SEND_MAIL_IT_OPERATOR.

 

Choose Processing Types.

Select Method Call and choose Change Definition for the processing parameter.

Select the standard expression MAIL_FORM_TEMPLATE.

Under Initial Value, enter the name of your e-mail template for the expression.

Select the standard expression DEFAULT_SENDER_EMAIL.

Under Initial Value, enter the e-mail address of the sender of your e-mail notifications, for example, the e-mail address of your support team.

Check the initial value of the parameter MAIL_FORM_TEMPLATE. It must not have leading spaces.

 

Notes:

Ensure that the mail form is available in the required language. The e-mail is sent in the logon language of the user who saves the change transaction. It is not sent in the language maintained in the business partner data of the user who receives the e-mail.

 

If the mail form is not available in the required language, the system sends an empty e-mail without a subject.

Check the initial value of the parameter DEFAULT_SENDER_EMAIL. It must not have leading spaces.

Ensure that the sender e-mail address exists in your mail infrastructure.

Ensure that a business partner has been entered in the change transaction, with the business partner function for which an e-mail is to be sent.

Check the business partner data, that is, it contains an e-mail address, and the standard communication method is e-mail.

Ensure that the business partner to whom an e-mail is to be sent is not used in more than one business function in your change transaction.

The system does not send e-mail notifications to business partners used in several partner functions in a change transaction. If you want the system to send e-mails anyway, refer to SAP Note 621183.

You can only send e-mails from change transactions that are error-free.

 

 

Related Content
Related Documentation
Related Notes
Please check notes:
-  1609682 Smart form does not work for request for change
1751307 E-Mail Notification when Information from SAP sent to SM 7.1

Auto import based on Categorisation in the Change Document

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Hello,

 

My client is on Solman Version 7.1 SP08 and we have the following functional requirements within ChaRM: -

 

Background

 

ZMCR Change Request configured (copy of SMCR) and ZMMJ Std Change (copy of SMMJ) and ZMHF Urgent Change (copy of SMHF) also configured.

 

Multi Level Categorization set up at Levels 1 to 3 on the Change Request/Change Document with Level 1 configured to be Catalogue, Change, Consultancy or Incident.

 

Requirements

 

Upon status 'Successfully Tested' being set in the Change Document and where the category at Level 1 is 'Catalogue' only then there is a requirement to automatically import these into the Production system.

 

I have seen some threads around Status Dependent Import (The Hidden Treasure of ChaRM) and also the New Import Strategy : Selective Import Solman - SP10 but no appear to provide a solution to my requirements?

 

Any suggestions/recommendations would be appreciated!!

 

Regards

 

Gary B

Test Profile issue while executing CBTA

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Hi All,

 

I have setup CBTA and it worked earlier. now I have again setup it for another system.

 

I have maintained System Data Container (SDC) (For Quality Assurance System). Also I have configured SUT (For Quality Assurance System).

 

Now the problem is, I am getting Test Profile issue while executing CBTA.

 

CBTA Issue.PNG

 

Here in Test Profile, I am not able to find any Test Profile even though I have created for this one. Also In data container I have selected global system role but here it is showing as Project.

 

Also System shown as System role is Development System in place of Quality Assurance System. It has to be Quality Assurance System.


Even I have selected Quality Assurance System for SolDoc Project also.

 

Can you please assist, what the issue is.

 

 

Thanks

Gaurav Patel

First steps to work with Change Request Management scenario in Solution Manager 7.1

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With the following steps you will be able to create a test landscape to practice with the Change Request Management ChaRM scenario in Solution Manager 7.1 without creating interferences with real TMS landscapes.

Also I will try to give tips and tricks for the common mistakes in the configuration of this scenario.

 

The configurations given are valid for Solution Manager 7.1.

 

Configurations on Managed Systems

 

1- Create the test landscape in TMS

 

Usually you would like to use ChaRM to manage the changes in this kind of system landscapes:

DEV:100 -> QUA:200 -> PRD:300

 

The test landscape that I am proposing is this one: your Solution Manager is installed in system SMM for example, and you are configuring client 001 for being used as ChaRM client, them SMM:001 is your ChaRM client.

 

Create three additional clients in SMM, like local client copy from client 000 with SAP_ALL profile (this will need some extra space in SMM system, but not too much), let say you create clients 100, 200 and 300.

 

We assume that SMM:100 is going to be the Development system, SMM:200 the Quality system and SMM:300 is the Production system.

In SCC4 assign the following client settings, roles, etc. to these clients.

1.PNG
 
Customizing role for SMM client 100, Test role for SMM:200 and Production role for SMM:300.

The indications given for this test case from now on also apply to for your real TMS landscape, to DEV, QUA and PRD system.

Create the logical systems in the managed systems, in transaction SALE -> Basic Settings ->Logic System -> Define Logical System & Assign Logical System to Client -> Save

2.PNG

3.PNG

4.PNG

 
2- Configuration of TMS for this scenario according to ChaRM prerequisites


Key points

Transports are supported in the standard transport layer of each client. When you configure transport routes, note that only consolidation routes that are assign the standard transport layer of the relevant exporting client are taken into consideration.

For each exporting client, exactly one target client and one target group are permitted.

We recommend that you assign exactly one development system to a production system, and that these two systems are connected by exactly one unique transport track.

If a development system and a production system are connected by more than one transport track, this may lead to inconsistencies within the transport distribution. This type of transport configuration cannot be supported by Change Request Management, and may cause inconsistencies within the tools involved.


In Solution Manager, in client 000, call STMS (the TMS configuration should be done in the domain controller system of your real TMS managed landscape). In our example, SMM is the only system and so it is the domain controller.

 

 

Configure transport routes and transport strategy

5.PNG

Note: SMM client 001 does not need to take part of your TMS landscape.

 

Select Transport Routes icon:

6.PNG

For this test landscape initially you have system SMM and none transport route defined (for a real landscape you will have the three system boxes DEV, QUA and PRD and the transport routes already defined). Make double-click on system SMM and fill the following values (or in the box of the development
system).

In System Attributes tab: the use of Single transport is a prerequisite for ChaRM for all the systems in the landscape:

7.PNG

Note: These is a prerequisite for using the ChaRM scenario:

  • Deactivate the quality assurance approval procedure
  • Activate the single transports strategy

Because ChaRM has its own approval procedure, the existing quality assurance approval procedure isn’t needed in TMS. Also, activating the single transports strategy will ensure that the Import All option can’t be executed in the TMS.

 

In Standard Transport Layer tab: ensure you enter the client 100, (client with customizing role for the development box)), you need to configure client-specific transport layer settings for development systems:

7_2.png

Note: Enter the development client number and the transport layer which should be used in ChaRM.


If you have more than one development systems/clients, please make sure for all of the transport layer settings are configured correctly here, otherwise ChaRM may not be able to calculate the transport tracks based on your STMS configurations

 

Consolidation routes:

Create the consolidation transport routes to SMM:200, transport route must be CLIENT SPECIFIC for the use in ChaRM scenario, this is real important!

From development system to quality system you need at least two consolidation routes, SAP and ZXXX.

8.PNG

Go with the pencil from the system SMM to system SMM and get this pop-up:

9antes.PNG


I create the consolidation route for transport layer SAP and I do the same to create transport route for transport layer ZSMM (for customer developments).

 

In case of a real landscape you need to choose from which system and CLIENT to which system and CLIENT, use button Extended Transport Control (F6) to see the client field if you choose create the transport route from Edit->Transport route -> Create option.

Note: You should know that in SAP Solution Manager 7.1 we no longer support “SAP” transport layer, for more information please refer to SAP note 1401611.


Delivery routes:

 

I make the same to create the Delivery transport route from SMM:200 to SMM:300, delivery routes are always from quality to production systems.

10.PNG


Finally you will get the following situation:

11.PNG

Save and distribute the changes:

12.PNG

Note:

All the previous work has to be done in the domain controller systems in real TMS managed landscapes.

The following TMS parameters are required for all systems in the managed landscape:

CTC  1 (Extended Transport Control activated)

IMPORT_SINGLE_ONLY 1

IMPORT_SINGLE_STRATEGY 1

NO_IMPORT_ALL 1

WORKFLOW_STRATEGY 0


Note: CTC must be set to 1 for single ABAP stack systems and dual stack systems; for standalone non-ABAP systems CTC should be set to 0.

 

Preparations on SAP Solution Manager System


1. Review of the main configuration points in Solman system

Before using ChaRM scenario please ensure that you have run in solman_setup the indicated activities.

Especially important points are:

- Sol. Mgr. Central Correction Note is implemented

- Piece List is activated

- LMDB is configured and Ibase components/IObject have been created for the managed systems

- Check Background Jobs: a job for report /TMWFLOW/CMSSYSCOL2 should be running, this job is used to fetch transport data from managed systems.

- Implement ChaRM master note relevant for your system patch level

- Activate ChaRM relevant services

- Set Client for Change Request Management: Please notice that ChaRM can only be configured in one client per Solman system

- Add Contact Person to Business Partners

-Check and Correct Number Ranges

- Copy ChaRM transaction types SMCR, SMMJ, SMHF using copy report

- Create Users and Business Partners, all users working in ChaRM scenario need to have a BP linked to them with employee and contact person role

- Maintain transaction types

- Create ChaRM Template: Users for the different ChaRM roles, admisnitrator, change manager, developer..


2. Check RFC Destinations for managed systems in LMDB


As of SAP Solution Manager 7.1, you can use a new import strategy called Harmonizing RFC communication infrastructure, see note 1384598. It has the following advantages:

  • No named dialog user needed in client 000 is required
  • For imports into the managed system, the RFC destinations created within the managed system configuration are used

If the harmonizing RFC communication infrastructure is not used still you will need to activate TMS Trusted Services and created domain links between the solman and the managed landscape domain controllers, see my KBA 1908411Harmonizing RFC communication infrastructure: how it works.


Change Request Management requires a READ, TMW and TRUSTED RFC to every Managed System/Client.
In order to ensure that Change Request Management works perfectly with Managed Systems a minimum SP Level is required. Please check SAP Note 907768 for further details.


Don´t forget that if harmonizing RFCcommunication infrastructure is in used you don´t need to create a RFC destination to client 000 of the managed systems as before, only to the system:clients entered in the logical component used for your ChaRM project.

Note: For technical reasons for solution manager 7.1 SP08 or lower versions we still require SAP Solution Manager RFC destinations into client 000 of the domain controllers of all linked TMS transport domains, see note 1384598.


In LMDB, in Technical system tab select the system and for Destination entry select RFC Maintenance, here you need to select the client and then create the required RFC connections from the Solman to the managed systems.

13.PNG
 
For this test scenario you need to select SMM clients 100, 200 and 300 and created the RFC destinations:

14.PNG

Note: Ensure that under RFC for SAP Solution Manager you can see the SM_SIDCLIENTXXX_TRUSTED entered and not the SM_*_LOGIN RFC, this is
really important to avoid further issues.

If you already have a LOGIN connection here then update the trusted connection by selecting option"update XXXX_TRUSTED" from the drop down list of "Trusted System RFC Destination" and click on "Execute".

 

For a real managed landscape you need to select for example DEV:100, QUA:200 and PRD:300 system,

Later in transaction SMSY you will see:

15.PNG

 

3. Create a logical component

 


You need to create a logical component, one or several, that contains the systems of the real managed landscape, enter in the logical component only the systems that you want to control via ChaRM, it is not required that you create a logical component that contains all the systems in transport routes of the managed landscape.

Logical component can be regarded as a projection of managed system infrastructure into SAP Solution Manager system, so it must represent the real landscape and the system roles should be consistent to their real roles in business scenarios the logical component shows different categories, Development system, Quality System, etc.


Each category, column name, is linked to a type of system role such as source system, target system, production system, etc..

16.PNG

Click on System Roles:

17.PNG

If you are going to customize the categories and add new categories by yourself, please make sure the Type of Role must be consistent to your system role. That is, for development system, the Type of Role should be Source Systems; for test systems, the Type of Role should be Target Systems; forproduction system, the Type of Role should also be Production Systems.


You can also see the Type of role assignment in solar_project_admin, select the project and go to System Landscape tab, System tab, there you will need to
enter the logical component click in System role assignment button and then in System roles.


Details in 1484964 - ChaRM: incorrect systems are checked in /TMWFLOW/CHARMCHK


Note: Change Request Management requires at least two systems in the logical component, one as source system and one under category production system.

 

Depending on the patch level of the Solman 7.1 you need to create the logical component in SMSY (System Groups and Logical Components, Logical components ->Right click on Logical Components -> Create New Logical Components -> Enter name and product information) or in LMDB (select the Logical component tab).

 

You need to put the relevant systems into their corresponding system roles, ensure that the system entered fits with the real TMS landscape that you have.

I mean ensure that there are consolidation routes defined from the source system to the first target system and delivery routes created between target systems and from the last target system to production system.

This will be check during the task list creation, if the systems entered in the logical component are not consistent with the real TMS landscape ChaRM could not be activated for the project and you will receive the usual errors:

  • No exporting system for system
  • No consolidation system found for


4. In Solution Manager go to transaction SOLAR_PROJECT_ADMIN


Decide if your project is an implementation or a Maintenance project. For our test case select a maintenance
project.

Create

18.PNG

Enter Description and Project language and save

19.PNG

19_2.png

Yes.

 

In System Landscape Tab:

- Systems: here you have to enter your logical component

20.PNG

 

 

Select the product of the managed lanscape and select the logical component previously created. Save.

You can have a minimum of two systems, source and production systems, for ChaRM scenario but you can have for example 5 systems with different roles in your real landscape.

Note: until four system landscape is supported in the ChaRM standard scenario, if you have more systems you will need to define some additional status, actions...This is not supported in standard.


In our test case you will have this:

21.PNG

 

Once again, always use here a logical component that fits with the real TMS managed landscape, if not the ChaRM scenario could no be activated. This point is always the point that more problems gives in the activation of ChaRM scenario!!!

ChaRM expects to see consolidation routes from source to target systems, delivery routes between target systems and from the last target system to production system.


- In IMG Projects tab: create always a IMG project in the development system ONLY! You need to define this IMG project in the development system in order to assign to this IMG-CTS project all transport orders that you are going to be created via a Change document in the solman system, this is a prerequisite for ChaRM scenario!


Don’t define IMG projects in other roles, systems, different to the development system.

22.PNG
Select the line and click on first create icon.

23.PNG

Always select `No, later´

24.PNG

Yes: This popup appears if you are creating the IMG project in this particular test scenario, in the same system where ChaRM project is created, select another name for the IMG project:

25.PNG

IMG project is created in SMM:100

26.PNG


Go to Transport Requests tab, here you will see that for an ABAP landscape a CTS project is also created and activated:

27.PNG


Note: use /nspro_admin to see the IMG-CTS projects created in the development managed systems


Click back and go to Change Management tab and activate Change Request Management for your project, select the flag:

28.PNG


Note: for activating ChaRM the user doing this action needs to have a BP with employee and contact person role.

Now run a Check, you cannot run a project check before setting the flag in the Activate Change Request Management.

29.PNG

If you perform a ChaRM check for a correctly activated ChaRM project, you should see all lights are green. Now you can create the task list for the project.

30.PNG


Select Create Task List

31.PNG


Select the name of your Maintenance Cycle

32.PNG


Task list and maintenance cycle document are created.

Click on Show Project Change Cycle, this will open the SMMN document 8000002401 in sm_crm, ensure that the phase is In Development w/o Release, if not move from Created to this phase.

Click in Show Task List for opening task list M*323 in /nSCMA, unlock the project track groups.

Project is ready for working.


You can start the creation of request for change and change documents.

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