ITSM User id behaving differently with same access
Hi Gurus, We are in implementation phase of ITSM & ChaRM project. One problem we are facing is A user with same access as other users cannot view the Businees roles to select and it directly goes...
View ArticleTest Management - download test cases
Hello, I am a "refresher" in Solution Manager. If I build a test case(s) then can I download the MS Word document as a template for the testers? Again in this scenario I would not automate the test...
View ArticleMAI Monitoring: Custom Metric Database CCMS
Hello Guys, i am trying to add some custom metrics for MaxDB database template, since there are a couple of essential metrics missing in the standard template.For example: Return Code of Last Data...
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Live Cache Monitoring through Solution Manager 7.1 SP10
Hi All, I am configuring monitoring for Live Cache through Solution Manager 7.1 SP10 . I have a live cache running on the same host on which my SCM system is running. We have already configured the...
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Featured Content for SAP Solution Manager
SAP TechEd && d-code 2014 in Las Vegas and Berlin - Watch the Replays> Track IT Management SAP Product Road Map SAP Solution Manager - Revision Date October, 2014Changes and New Features in...
View ArticleSLA determination based on IBase and sold-to party
Hi All, I have a question about SLA determination based on IBase and sold-to party and I hope you can help me. Let us imagine the following situation (SolMan 7.1 SP8):- Integrate SLA Management for...
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Reported By My Organization - not showing all the incidents, Solution...
Dear Community, We have a problem that our customer does not see all the incidents posted by his organization members/users to our Solution Manager configured for VAR scenario. Below is the image...
View ArticleBTORGSET Block doesnt appear in CRM UI
Hello Experts, when I add the BTORGSET (Organizational Data) block to the CRM_UI to any operation (Incidents, Problems, Service Requests), it doesn't appear, somebody could help me?, I already made the...
View ArticleMultiple specific support teams selection for one category? is possible?
Hello guys, I can see that in the BRFPLUS there is a relation one to one from the category, to the support team, it is possible for my Service Desk to select in the CRM_UI from specific multiple...
View ArticleIncident Management- Authorization Restriction
Hi, I am configuring Incident Management in Solman 7.1I have a requirement in configuration that the Message Processor of an incident should not be able to change the priority of the ticket.The message...
View Articlesmdsetup script issue
We are trying to execute the smdsetup script (Managingconf) & getting the below error. Error log : Execute the action 'managingconf' to update connection information to connect to Managing...
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Problems when copying incident incident
Hello experts! I have a problem. When copying an incident in the incident field Сomponent is unavailable for editing. Checked - it is not in the authority and not in the settings configuration area...
View ArticleCHaRM 7.1 API / BAPI
Hi, I am looking to automate creation of the charm process by trying to create charms en masse programmatically via a z-program in SolMan 7.1 Are there any std BAPIs for charm creation ? Since charm...
View ArticleMessage Processor list based on support team selection
Hi, I have a requirement that the list of message processors should be based on the support team selected. Please guide. Thanks,Rinkal
View ArticleHow to restrict user to create urgent change document from incident
Hi Experts, We have requirement to restrict End user to create follow up(Urgent change) from incident. We tried using authorization key but its allowing to create urgent document. Could anyone please...
View ArticleTwo Production system for CHARMS
Hello Experts, I have a scenario of Configuring charms for landscape where I have two production client system with Dev,Qua and Pre-prod.I want to know how my changes will move to both production...
View Articlewily Introscope Enterprise Manager 9 could not start service error "Error...
Hi Expert , I have installed wily Introscope 9.1.5.0 for my solution manger 7.1 on window server 2012 64 bit. Its successfully installed but I can't start service of Introscope Enterprise Manger . it...
View ArticleIT Service Management - Filter Message Processor based on Support team assigned
Hi, I have a requirement in ITSM Configuration.I need to filter the Message Processor List ( available in Help Field) based on the support team assigned i.e if Support team A is assigned to a ticket,...
View ArticleEarlyWatch Alert in Solution Manager 7.1 SP12
Hey Guys! I'm having a trouble with generating ad-hoc EWA for Solution Manager. I did all configuration in:- System preparition- Basic configuration- Managed system configuration- EarlyWatch alert...
View ArticleTop 10 KBAs for SAP Solution Manager for October 2014
PurposeThe purpose of this document is to provide a list of the top ten most viewed SAP KBAs for Solution Manager in the month of October 2014. OverviewBelow are the top 10 most viewed SAP KBAs for...
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