SQL Statement Tuning - Error: Product could not be identified for

Hello Expert,

I'm trying to create a SQL Statement Tuning for a Satellite System from  solution manager.

I access to SAP Engamement and Servide Delivery>> Service

I Create a SQL Tuning - Session (GSS_SQL)

The preparation phase is successful.

I can see the scheduled jobs /BDL/TASK_PROCESSOR0000003157 on the system end up properly.

But in analysys face I have the error

Can anyone help me, please?

Thanks

Antonietta