Hi there
I am on 7.1 SP10 and are wondering if someone has a way of converting a request into a document from the workcenter?
The way it works now is through the ITSM / web ui and it is not really beneficial for customers that work in the workcenter, to open and handle it in the web ui, since it is the only thing that happens is the conversion from a request to a document.
Hope that someone has input on this.
Nicolai