Hi All,
In our environment the preferred ticketing tool for raising tickets is a CA tool. I have managed to integrate system monitoring on Solution Manager with this third party tool using SNMP traps. Essentially when a system monitoring alert is raised in the alert inbox of solution manager, ticket gets raised in the CA tool.
I want the same integration with BPMon alerts. Whenever a BPMon alert is raised, I want to send an SNMP trap to the CA ticketing tool.
Can someone please guide me to the correct configuration guide or how its done.
Regards,
Ash