Hi,
How do we monitor Queues(SMQ1/SMQ2) in CCMS. My requirement is to monitor Queues(SMQ1/SMQ2) in CCMS based on the Queue name. I want to create different nodes in CCMS and I want queue name falling under certain criteria should come and sit in the respective node of CCMS.
Means queue with name High_priority should come n sit under node say Test1, queue name with medium_priority should come n sit under node say Test2 and queue name with medium_priority should come n sit under node say Test3.
Is it possible to do so.